Privacy Policy

Healing Tails Veterinary Clinic
A sister company of M N Mollon & Partners Ltd

Your Privacy Matters to Us

At Healing Tails Veterinary Clinic, we’re committed to protecting your privacy and respecting your personal data. This policy explains how we collect, use, store, and protect your information—whether you’re visiting our website or using our services.

Who We Are

Healing Tails Veterinary Clinic operates under M N Mollon & Partners Ltd, a company registered in England & Wales (Company No. 10746386).
Registered Office: Wey Cottage, Anstey Mill Lane, Alton, Hampshire, GU34 2QQ.

M N Mollon & Partners Ltd is the data controller for the purposes of data protection law.

What We Collect

We may collect personal data in three main ways:

1. Information you provide:

Name, address, phone number, email
Animal details
Insurance and payment information
Communication records

2. Information we collect automatically:

IP address and browser type
Pages visited and time spent on site
Device information (via cookies – see below)

3. Information from others:

Referring vets
Laboratories or service partners

Use of Cookies

Our website uses cookies to improve your browsing experience and help us analyse web traffic. You can choose to disable cookies in your browser settings, though some parts of the site may not work as intended.

How We Use Your Data

We use your personal data to:

Provide veterinary care and manage your account
Handle payments, insurance claims, and referrals
Communicate important updates and service changes
Improve our website and services

We may also contact you about services or wellness updates—with your permission.

Sharing Medical Records

To share clinical history, test results, or images, we require written consent (email, text, or WhatsApp). Please clearly state what should be shared and with whom.

If someone else requests your pet’s records, we will contact you directly for permission before proceeding.

Our Legal Basis

We process your data:

To fulfil our contract with you
To comply with legal and professional obligations
Based on your consent (e.g., for marketing)
For our legitimate interests (e.g., improving services)

We always balance these interests with your rights and freedoms.

Data Retention

We keep your data only as long as necessary and in line with:

HMRC regulations
RCVS and VDS guidelines
Legal and professional standards

Data Storage & Security

Your data is stored securely. It may be processed outside the UK by trusted partners who meet strict data protection standards.

While we take every reasonable step to protect your information, no internet transmission is 100% secure. We recommend using strong passwords and contacting us if you suspect any breach.

Your Rights

You have the right to:

Access your data
Request corrections
Ask for data deletion (in some cases)
Restrict or object to data use
Withdraw consent at any time
Request data portability
Lodge a complaint with the ICO

To make a request, email us at info@mollonandpartners.co.uk.

Marketing Preferences

We’ll only contact you about services or updates with your permission. You can update your preferences or unsubscribe at any time.

Changes to This Policy

We may update this policy from time to time. Please check back here to stay informed.

Contact Us

If you have any questions about this policy or your personal data:

📧 info@mollonandpartners.co.uk
📍 Healing Tails Veterinary Clinic
(Part of M N Mollon & Partners Ltd)